Loan of product for on-site evaluation.
We are happy to discuss the loan of a product to a nursing or care home where you feel an evaluation period in your own environment would be of help in the decision-making process. This would be for a mutually-agreed period of time and we would deliver and install at a convenient time and provide appropriate staff training as necessary.

Training.
Comprehensive training programmes can be tailored to your individual requirements to ensure that your nursing and caring staff are completely familiar with all the features of our products, understand the benefits of profiling and can operate the beds safely. Training for maintenance staff comprehensively covers correct assembly, operation, maintenance and servicing procedures and is fully certificated.

Safe Working Load..

In line with other manufacturers we quote a Safe Working Load (SWL) for each bed. This is NOT the maximum weight for the bed user. The SWL represents the maximum, evenly distributed, combined 'load' that can be placed on the bed and has to take account not only of the weight of the user but also the weight of the mattress, bed linen and any other items attached to the bed eg: air pump for a dynamic mattress. Remember too that if, for example, a carer sits on the bed together with the user then the total 'load' being placed on the bed may exceed the SWL. It is therefore important to consider these factors carefully before purchasing a particular bed as should damage occur as a result of exceeding the SWL then repairs will not be covered under warranty. You should also consider whether the user is likely to gain weight in the weeks and months following bed purchase. If so, then you should consider purchasing a higher SWL bed to accommodate the future increase with safety. Each bed is intended for use by one occupant only, apart from our Pro-Comm-Duo double bed.

Warranty - Beds.
All our beds are supported by a complete parts & labour warranty for twelve months from the date of purchase. Beyond that we guarantee the chassis and mattress support unit parts for a further twenty four months.

Warranty - Mattresses.
All mattresses are warranted against faulty materials and/or manufacture for twelve months from the date of purchase. In years 2 and 3 a reducing level of contribution towards a replacement unit will be provided should a manufacture/materials fault appear.

After Sales Support.
A free advice and support service is available to all our customers during normal office hours by telephone, fax or e-mail.

Service Engineers are available for annual planned maintenance/service visits which can be
tailored to your requirements.

Declaration of Conformity.
Beds supplied by Nexus DMS Ltd. conform to all appropriate quality & safety testing standards necessary to sell in Great Britain and Europe.

Mattresses are CE marked under Class 1 of the Medical Devices Directive. They meet the flammability requirements of BS7177:1996 for medium hazard and the interior foams meet the requirements of the Furniture & Furnishings (Fire Safety) Regulations 1988.

Mattresses offering 'pressure distribution' have formal supportive 'Clinical Evidence' provided by the Department of Medical Physics & Biomedical Engineering at Salisbury District Hospital.

V.A.T. Exemption.
If the bed user suffers from a qualifying illness or disability, or you are buying on behalf of someone who qualifies, you can buy without paying VAT. We can supply the appropriate VAT Exemption Form for you to complete.

Conditions of Sale
Our conditions of sale are available for download in PDF format.