Talk about red tape……..we received a request today to supply a Pre-Purchase Questionnaire (PPQ) before a customer
could order a replacement foam grip for the handle of one of our products!
Heavens above…..a sleeve of foam rubber – and we have to spend time researching and completing answers to numerous questions before we can sell an £8 product!
One of the questions is ‘Will software upgrades be notified?’ – does this refer to the foam or to a computer?!!
The latest shipment of beds to our distributor in Iceland has just left this morning.
Ah hem, Rotherham one day, Reykjavik the next!
Proving yet again that quality counts, another of our satisfied customers has just confirmed a new
order for 64 Pro-Care beds and mattresses for a care home to open in the 4th quarter of 2012.
Whilst price was always an issue, here is a customer who placed quality of product and quality & consistency of service high on his wish list.
Nexus satisfied his requirements on all counts.
Word of the benefits of using the Legacy Turning bed is spreading like wildfire within the
confines of a very specialist medical community. More and more are saying “me too, please” as yet 2 more go out for clinical evaluation – this time to the Queens Medical Centre, Nottingham and to the Queen Elizabeth Hospital at Kings Lynn.
“Technology has a large role to play in the future delivery of ‘care closer to home.” So says
Sandwell Metropolitan Borough Council, who have developed their i-house in West Bromwich to showcase a huge range of the latest cutting edge medical technology, all within one terraced house.
A Nexus Pro-Care bed was chosen for the i-house as an example of how an electronically controlled profiling bed can contribute to the care and well-being of a patient in their own home.
Some of the technology on display can contribute to safety by, for example, preventing sinks from overflowing or automatically shutting off gas valves. Other examples are are pressure or motion sensitive night lights to prevent falls.
The i-house featured in a television documentary over the Christmas period, highlighting how technology will be used increasingly in the future as aids in the care of people in the community.
Thinking of investing in electric profiling care beds for your nursing or care home? Want to
take a look see before committing to purchase? Give us a call – we regularly arrange product demonstrations all around the country and would be happy to arrange to have products brought to you for evaluation or, if you are local to Worcestershire, then we have a showroom with products on display – you would be very welcome to visit us.
It is always rewarding for our staff to hear words of praise from our customers – it is good
motivation to know that their efforts are appreciated and it confirms to us that exceptional customer service is so important, particularly in the current difficult financial climate. Here are just some of the many comments we have received………
” Thank you for coming to repair my mother’s bed. She was pleased with your quick response and happy with the results”
” I am writing on behalf of the Company and the Engineers for the very thorough and informative course that you arranged for us. I obviously contact staff after a course for feedback and they were all very enthusiastic and have more confidence. Thank you for all the time and effort that you and your staff expended on our behalf.”
” It is not often we come across extra-ordinary people, who restore ones faith in the human spirit, but when we do, it begs that we take the time to show our appreciation. The reason I have sent this letter is to let you know that you have just such a person in your employment and it is important that you know what a valuable asset he is to your organisation. The employee I am referring to is [name withheld to avoid embarrassment!], who has assisted us today with what could have been a potentially unpleasant situation for one of our members. We would very much like to extend our thanks and gratitude to him, he is to be commended.”
“Thanks *****, very efficient service, much appreciated.”
The Legacy Turning Bed has been undergoing even more periods of clinical evaluation, this
time at ICU Royal Liverpool Hospital where it has been used in the treatment of early spinal injury patients and in the treatment of an open-book pelvic injury; ICU at Leicester Royal Infirmary and ICU at Addenbrookes Hospital, Cambridge where it has been used in the treatment of thoracic and brain injury patients.
Anecdotal evidence from Legacy clinical evaluations thus far has been nothing short of remarkable.
…..yet another special size Optima mattress system delivered into the Warwickshire NHS -
one more in a line of similar dynamic air-driven mattresses delivered into that area……more repeat business being the best form of product recommendation.
Comments such as “the best dynamic mattress we have ever used” are commonplace.
At the recent annual conferences of the Multidisciplinary Association of Spinal Cord Injury
Professionals and The British Association of Neuroscience Nurses we were able to showcase our new Legacy Turning Bed.
Positive response to this revolutionary new bed was massive, with much excitement and a feeling that, at last, there is a product fit for 21st century complex care scenarios, in the treatment of patients with spinal cord injury or brain damage.
Over the past months, Legacy has undergone extensive and successful periods of clinical evaluation at: